Full time

Product Operations

Product Operations Manager, Reporting & Analytics


Full time

Product Operations

Stripe is a technology company that builds ecommerce infrastructure for the internet. Businesses of all sizes, new startups to larger companies like Yelp and Facebook use our software to accept payments and scale their businesses.

The Reporting & Analytics team focuses on delighting our Finance users – accountants can close their books, executives can understand their business, and Stripe merchants can easily report on their numbers. As Product Operations, you’ll be a key member of the team, working directly with product management and engineering. You’ll be responsible for building strong connections with user-facing teams (support, sales, account management, etc), empowering them with product knowledge, ensuring a tight product feedback loop, and coordinating smooth, high-quality feature launches. In some cases, you will also work directly with top users, learning more about their use cases and problems as you help them get more out of the product. This role is highly cross-functional and will be a critical lever for us to deliver more value to more users, faster.

You will:

Operationalize Products

  • Plan, coordinate, and drive discipline around the processes for user betas, launches, global rollouts and migrations (in partnership with go-to-market teams)
  • Help source, qualify, onboard, track & support beta users for your Payments Experience product
  • Make sure user-facing teams are ready with the information and processes required to support new products (training, playbooks, documentation, resolution paths, FAQs, etc)
  • In general, setup, manage, and optimize any non-technical processes that help your product/eng team meet its goals more efficiently. Build processes for scale

Build Strong Product Feedback Loops

  • Work with user-facing teams (and in some cases with users directly) to collect, quantify & communicate product-related challenges to be considered by product and engineering in future development
  • Uplevel the understanding of how the product is being used in the real world. Help translate top user insights into product solutions
  • Surface use-cases and edge-cases from around the world. Work with regional teams to validate requirements and proposed product solutions

Scale Product Knowledge Throughout the Company

  • Serve as a central expert, and maintain an updated central source of truth for information about your team's products
  • Partner with user-facing teams to help them make more tailored content for specific audiences
  • Regularly provide updates on your products and progress in Product Ops team-wide channels (internal newsletters, internal webinars, etc)

Build a Global, Cross-functional Community

  • To smoothly facilitate the above activities, you will partner closely with other functions like product marketing, support, account management, product training, and others
  • Identify and actively build connections with relevant subject matter experts across the company to surface insights, to get them excited about what your team is building, and to pave the way for smoother future rollouts
  • Serve as a central point of contact for inbound requests from other teams, responding (or appropriately routing them) to save engineering time

We’re looking for someone who has:

  • Can develop a deep understanding of a complex product and its complex use-cases
  • You enjoy working in SQL/Redshift, analyzing user feedback and using these insights to drive product - improvements
  • Have strong written and verbal communication skills. You’re great at explaining highly technical topics to technical and non technical audiences, with a talent for building empathy for user problems
  • Are an awesome project and program manager
  • 4+ years of work experience in product operations, product management, or operational role that worked closely with product and engineering teams
  • A passion for delivering an outstanding user experience
  • Strong project management experience
  • Exceptional organizational skills and attention to detail
  • Experience executing cross-functional work, and working with 3rd parties to drive execution
  • A can-do attitude and ability to juggle multiple priorities simultaneously
  • Experience working with SQL and using data to identify trends, generate insights and problem solving

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.