Who We Are
About Stripe: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the Team: The Global Partner Engineering and Operations (PE&O) team is a critical component of Stripe’s broader Global Partnerships organization and a cornerstone of our success. We are responsible for managing the technical and operational aspects of new and existing strategic product partnerships and programs. Positioned at the intersection of product, engineering, and partnerships, we serve as a vital link that fosters seamless collaboration, which is essential for Stripe’s rapid growth trajectory.
The PE&O team comprises a hybrid mix of both technical and non-technical professionals focused on operational execution with financial ecosystem partners. We ensure smooth technical onboarding and implementation with partners while managing recurring KTLO (Keep-The-Lights-On) operations and monitoring stringent quality and performance targets. Our team drives partner-agnostic programs and initiatives to address broad ecosystem challenges and builds technical solutions and tools that enhance operational efficiency and scalability.
As domain experts aligned with specific Stripe products (such as Stripe Payments, Stripe Tax, and Stripe Billing), Partner Solutions Engineers (PSE) play a key role in scoping new partner opportunities and recruiting new partners to adopt the latest Stripe platforms. Our dynamic and versatile team takes on a variety of responsibilities daily, including driving alignment and coordination among cross-functional teams and partners, analyzing insights and trends from our data to inform decision-making, and developing innovative tools and processes to scale our impact. The partnerships we cultivate are instrumental—they significantly influence Stripe’s ecosystem, and the products born from these collaborations touch millions of users worldwide.
What You'll Do:
Conduct technical presentations, product demonstrations, and workshops tailored to specific partner and customer requirements, fostering a clear understanding of our solutions.
Technical Expertise and Integration:
Develop proof of concepts, create developer recommendations, and establish best practices to encourage the adoption of Stripe products among partners.
Act as a subject matter expert on Stripe’s products, leveraging your expertise to influence product roadmaps based on partner insights and drive revenue through these partnerships.
Collaborate with partners and customers to ensure seamless integration of our solutions into their existing systems, developing and documenting integration plans and deployment strategies.
Support and Troubleshooting:
Serve as the primary technical point of contact for partners and customers post-implementation, addressing technical inquiries and providing ongoing support.
Provide hands-on assistance during the implementation process, leading troubleshooting efforts, and ensuring timely delivery of solutions.
Cross-Functional Collaboration:
Embed within core Product and Engineering teams to serve as the “Voice of the Partner,” driving product roadmap and feature request prioritization.
Foster communication and knowledge sharing across relevant teams to ensure alignment on partner and customer needs, contributing to product enhancements and overall partner satisfaction.
Documentation and Best Practices:
Create and maintain comprehensive technical documentation, including user guides, integration manuals, and troubleshooting resources.
Share best practices and reusable tools, such as reference architectures, to enhance the efficiency and quality of partner engagements.
Continuous Improvement:
Stay informed about industry trends, emerging technologies, and the competitive landscape to provide innovative solutions and insights.
Identify and drive opportunities for process improvements in partner engagement and integration workflows.
Prepare and present reports on partner engagement, success metrics, and areas for improvement to share with senior leadership.
Qualifications
Minimum Requirements:
Preferred Qualifications:
This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office).
Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.
A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live.
The annual US base salary range for this role is $174,400 - $261,600. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.
Office locations
New York, South San Francisco HQ, Seattle, or Chicago
Remote locations
Remote in United States
Team
Global Partnerships
Job type
Full time