Who We Are 

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team 

Stripe is investing in building out its Global Professional Services team to actively engage all customers from Fortune 100s to startups to help accelerate their adoption of Stripe capabilities. The team is responsible for ensuring that our customers deploy quickly with high quality integrations. It then partners closely with front line developers and technical leaders to ensure our customers continue to derive strategic value from Stripe and grow with us as our respective product portfolio expands. In addition, as we master the craft of deployment services, help build the asset and strategy that will enable us to scale through our partner ecosystem. 

The Stripe Accelerate is a 3-month offering that unlocks access to a team of Stripe experts to help the user through every step of the implementation. This is included as part of Stripe solution, at no extra cost to our users. Onboarding Specialists provide product workshops, best practices, regular check-ins, and technical Q&A. This offering is targeted at Startup and SMB users. 

What You’ll Do 

Stripe Delivery Centers are global teams focused on designing, implementing and growing Stripe’s operations for the next decade. You will play a crucial role in identifying and recommending improvements to Accelerate's offerings, scope, and the skills needed to maintain the value of our services for Stripe users. You’ll collaborate with cross-functional teams, gather insights from users, and leverage your strategic thinking to ensure our services are not only meeting but exceeding user expectations. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!

Responsibilities:

• Lead and execute key initiatives focused on improving quality and operational efficiency for the SDC Accelerate program, from planning through to delivery.
  
• Drive continuous process improvement by identifying, scoping, and implementing opportunities to optimize workflows, in collaboration with managers and cross-functional stakeholders.
  
• Work closely with Product,  ProServ, Sales, Marketing and Customer Support teams to implement service improvements and ensure alignment across departments.
  
• Propose and define QA approach for the team, suggest QA best practices, help maintain deliverables and objectives, amongst other projects. 
  
• Analyze team performance and key metrics to assess execution effectiveness, identifying areas for improvement and reporting findings to leadership.
  
• Proactively identify and address gaps in current team workflows, providing recommendations for process refinement or new initiatives to improve overall efficiency.
  

Who You Are 

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements 

• 3-5 years of experience in Operations roles within a tech environment, with a strong focus on process improvement and managing end-to-end workflows directed to external users..
  
• Proven ability to drive operational efficiency, identify gaps in existing processes, and implement actionable solutions to improve team performance.
  
• Experience managing cross-functional initiatives and projects, collaborating with multiple stakeholders to achieve common goals and deliver on key results.
  
• General understanding of quality assurance (QA) processes and QA standards for teams and deliverables.
  
• Advanced proficiency in English, both written and spoken, with the ability to communicate effectively across diverse teams and stakeholders.
  
• Proactive and self-driven mindset, with the ability to independently identify areas of improvement, monitoring Accelerate program performance. 
  
• Experience working in a fast-paced, dynamic environment, with the ability to manage multiple priorities and adapt to changing requirements.
  

• Comfortable working with ambiguity, demonstrating the flexibility to navigate through unclear or evolving challenges while still driving results.
  ^

• Results-oriented mindset with the ability to prioritize tasks and manage multiple projects simultaneously.

Preferred Qualifications: 

• Knowledge or basic knowledge on technical languages, programs or tools.
  
• High level understanding of technical products ideally in payments or fintech environments.
  
• Familiarity with project management tools (e.g., JIRA, Asana, or similar) and common workflow management platforms.