San Francisco, New York City, or Seattle. Remote in North America only

Full time

User Operations

Operations Insight Analyst

San Francisco, New York City, or Seattle. Remote in North America only

Full time

User Operations

The Insights Analyst role sits within the Insights & Planning function of Operations at Stripe. ‘Users first’ is Stripe’s first operating principle and in this role you will help us understand the underlying drivers of customer interactions. The ultimate objective is identifying product gaps, improving the quality of our services, and making our operations more efficient. You’ll work cross-functionally with our data science and product operations teams in sourcing data, building recommendation systems, and communicating findings. 

If you are incessantly data curious, a believer in driving action through data, and eager to solve big data challenges at a quickly-growing company, we want to hear from you.

You will:

  • Work in a cross-functional project group around the systematic and automated classification of user issues
  • Develop, optimize, and maintain complex ETL pipelines
  • Partner with Data Science on the identification and sourcing of relevant data, development of models and recommendation systems
  • Partner with Operations and Product teams on the implementation of these recommendation systems (e.g. support site customization, routing optimizations, resolution tooling, etc.)
  • Partner with Product Ops and Product teams on quantifying the impact of product changes on our users

We’re looking for someone who has:

  • Experience working with large datasets and utilizing Machine Learning in a production environment
  • Mastery of SQL and a strong understanding of data relationships
  • Proficiency in R, Python, or another statistical programming language
  • Experience orchestrating and monitoring large, interdependent data pipelines
  • Outstanding analytical ability, communication, and presentation skills
  • Experience in Management or Project Management of cross-functional projects
  • Expertise using data insights to drive business and operational goals

Nice to haves:

  • 5+ years of prior experience at a growth stage internet or software company
  • 5+ years of prior experience working in or with operations, sales, support, or account management 

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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