Singapore

Full time

Marketing Operations

Marketing Operations Manager 

Singapore

Full time

Marketing Operations

About Stripe Stripe’s infrastructure and suite of APIs powers hundreds of thousands of businesses—from startups to Fortune 500s—in almost every country around the world. From developers and product managers to founders and CFOs, a broad audience interacts with Stripe’s products and uses them to start, run, and scale their companies. Removing the barriers to online commerce helps more new businesses get started, expedites growth for existing companies, and increases economic output and trade globally. We operate at a significant scale, but we’re still tiny relative to the opportunity ahead, so there is still much to do. Join us and help put the global economy within everyone’s reach. At Stripe, we’re looking for people with passion, grit, and integrity. You’re encouraged to apply even if your experience doesn’t precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions. Join us.

Overview:

The Marketing Operations Manager APAC is an integral member of our global Marketing Operations organization and ensures marketers can take full advantage of our marketing automation platform. A core responsibility is the production and delivery of repeatable, measurable email campaigns and nurtures that focus on performance optimization, produce highly qualified leads, improve the customer experience, and increase retention. In addition, the Marketing Operations Manager APAC helps to configure, manage, maintain, integrate, and optimise our marketing technologies aka Marketo, Salesforce, Splash, Zoom, and Tableau.

Core Responsibilities:

  • Be the go-to person for Marketing Operations in APAC
  • Support and co-own APAC’s lead generation, conversion and revenue initiatives
  • Align with central and regional teams on email marketing success, best practices, process, workflows, policies, execution and enablement
  • Project manage email campaign production and localization
  • Develop Marketo email sends, nurture programs, event programs and landing pages
  • Perform test runs and quality control with strong attention to detail; initiate Go Live
  • Ensure reportability of marketing campaign results
  • Create trend reports and recommend optimisations; be Marketings trusted advisor for digital marketing campaigns, especially email marketing
  • Normalise, standardise and maintain Marketing database; ensure hygiene
  • Create database queries and smart lists; manage audiences & segmentations
  • Maintain and optimise Marketing Operations processes
  • Document and communicate projects, programs and success metrics
  • Provide expertise & support in reporting to enable business owners with insights
  • Identify and manage 3rd party marketing operations service providers/contractors

Requirements:

  • 3-5 years of experience working in a Marketing Operations role
  • 3+ years of experience in demand generation marketing
  • Experienced in tracking performance against growth goals
  • Able to generating insights and translating it into actionable recommendations
  • Strong track record using marketing automation tools; especially Marketo
  • Experience and track record with enterprise CRM solutions
  • Solid analytical skills and a strong understanding of technical concepts
  • Able to manage multiple stakeholders and priorities simultaneously
  • Able to work cross functionally and globally
  • Solid project management and organisational skills
  • Excellent written and verbal communication skills

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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