Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions
of companies—from the world’s largest enterprises to the most ambitious
startups—use Stripe to accept payments, grow their revenue, and
accelerate new business opportunities. Our mission is to increase the
GDP of the internet, and we have a staggering amount of work ahead. That
means you have an unprecedented opportunity to put the global economy
within everyone’s reach while doing the most important work of your
career.

About the team

The Manager of the Technical Solutions Engineering (TSE) team will grow
and inspire the team responsible for the success of developers and our
largest users integrating with Stripe's platform & products. 

What you’ll do

At Stripe we consider the developer experience to be central to the
overall experience of our customers. When we do our job well, developers
all over the world are able to smoothly launch and grow their businesses
on Stripe, whether they’re integrating payments for the first time or
building & growing complex systems on our financial infrastructure.

Stripe is beloved by developers for the simplicity of our APIs, the
thoroughness of our documentation, and our focus on developer
experience. The Technical Solutions Engineering team is the glue to make
that possible. We make our users feel empowered when we show them about
something Stripe could do that they didn't think was possible.
Internally, we champion developer experience as central to the overall
experience around Stripe.

Responsibilities

• Define and deliver a comprehensive technical support experience for
  developers and our most complex users (via internal user-facing teams)
  integrating Stripe
  
• Develop both the long-term vision and strategy for the Technical
  Solutions Engineering team and manage day-to-day operations
  
• Develop relationships across the entire organization at Stripe to
  influence others in aiming for the best developer experience possible
  
• Work cross-functionally across Stripe to bring innovative ways to make
  Stripe’s developer experience even more self-serve & impactful. 
  
• Recruit, coach, and develop user facing engineers
  
• Inspire, motivate and enable individual development and promote career
  growth of the team
  
• Define, implement, and monitor key metrics that ensure the future
  sustainability and quality of the developer support experiences
  

Who you are

We’re looking for someone who meets the minimum requirements to be
considered for the role. If you meet these requirements, you are
encouraged to apply. The preferred qualifications are a bonus, not a
requirement.

Minimum requirements

• Experience leading, managing and developing user-facing engineering
  teams
  
• Background in software development in one or more programming
  languages
  

Preferred qualifications

• Direct experience as a user-facing engineer is highly desired.
  
• You attract great teammates.
  
• You encourage a healthy work environment that’s both supportive and
  challenging.
  
• You’re excited to help engineers develop new skills and advance in
  their careers.
  
• You understand what makes teams successful and what role a manager can
  play in that process.
  
• You’re clear and persuasive in writing and in person.
  
• You lead by example, by setting the right context, and by helping
  teammates do their best work.
  
• You know when to let a team work through problems and when to jump in
  to help.
  
• You’re technical enough to ask engineers good questions about design
  and integration decisions.