New York City

Full time

Account Management

Manager, Account Associates

New York City

Full time

Account Management

As a Manager of the Account Associate team at Stripe, you will help grow Stripe’s North American Startup and SMB customers. You will build and lead a team of high-performing Account Associates, helping them to develop their skills and deliver on ambitious targets, while also working directly with customers. We are looking for a proactive leader who has demonstrated success dealing with ambiguity, operating in a high-growth environment, managing high-performing teams and solving problems with limited oversight. Ideal candidates will have experience scaling and managing a technology sales team, and possess first-class analytical, communication and relationship-building skills.

In this role you will:

  • Recruit and build a team of Account Associates in New York
  • Work with senior leadership to develop the long-term vision and strategy for the team, and manage day-to-day operations with a focus on performance against key sales and growth metrics
  • Be accountable for increasing upsell/cross-sell revenue and driving positive renewal outcomes among high-potential Startups and SMBs
  • Play a personal and direct role in building and maintaining enduring customer relationships, up to C-level
  • Coach and guide the team in developing consultative and solution-based skills through all facets of the sales cycle for existing Stripe users
  • Inspire, motivate and enable personal- and career-development of team members
  • Work collaboratively and cross-functionally across the organization to help shape Stripe’s products and solutions to meet customer needs

We’re looking for someone with:

  • 8+ years of relevant experience, with at least 2 years in people management
  • Experience leading sales or account management in an early stage, high-growth technology environment
  • Proven track record of high performance in a new business sales or existing customer upselling role
  • Ability to hire, train and coach a high-performance sales team
  • Ability to build relationships with strategic clients and industry thought leaders
  • Demonstrated passion for start-ups and new technology businesses
  • Ability to understand and articulate technical concepts, and translate them into industry- or business-relevant terms

Nice to haves:

  • Prior experience at a growth stage Internet/software company
  • Prior experience in enterprise sales
  • Prior experience in the payments industry

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

#LI-KC2