Integration Reliability Engineer, Technical Operations

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions
of companies—from the world’s largest enterprises to the most ambitious
startups—use Stripe to accept payments, grow their revenue, and
accelerate new business opportunities. Our mission is to increase the
GDP of the internet, and we have a staggering amount of work ahead. That
means you have an unprecedented opportunity to put the global economy
within everyone’s reach while doing the most important work of your
career.

About the team

We see more and more payment methods coming to the Buy Now Pay Later,
Wallets, Bank Debits and Bank Transfers space. These provide more
benefits to merchants and enable functionality that was not present
before. These innovations are only increasing as new payment methods
come to market each month.

The Local Payment Methods (LPM) TechOps team is a key component to
Stripe’s global strategy in the US market. We are focused on increasing
the coverage and adoption of locally preferred payment methods for all
our users. Our mission is to reduce the barriers faced by large and
emerging businesses around the world by abstracting away the
complexities of payments. 

What you’ll do

Technical Operations roles in LPM are a dynamic and key component of
Stripe's success. Focused on financial partner integrations and funds
flow expansion, we sit at the intersection of product/platform engineers
and financial partners, connecting them to ensure that everyone thrives
and nothing is lost in translation. We partner closely with various
other payment and infrastructure engineering teams to deeply understand
and tackle the technical and real-world challenges of Stripe’s payments
stack. 

Responsibilities

  • Become a domain expert in an area of Stripe’s money movement stack  
  • Handle inquiries from internal Stripes and external partners'
    technical teams, often requiring detailed investigation and sometimes
    code changes
  • Engage with Stripe's financial partners to drive alignment on product
    usage, troubleshoot and solve technical problems or breakages 
  • Organize and direct complex technical changes and projects between
    Stripe and our partners
  • Identify and automate inefficient or unnecessary manual processes
    through code changes, partner agreements, or making and coordinating
    more complex code changes across Stripe
  • Design future anomaly detection systems and tools to ensure that data
    flowing through our partner and internal systems is reliable and
    correct
  • Collaborate across the company, including engineering, accounting,
    financial partnerships and product, to trace and account for billions
    of dollars moving through the Stripe platform

Who you are

We’re looking for someone who meets the minimum requirements to be
considered for the role. If you meet these requirements, you are
encouraged to apply. 

Technical Operations roles are one part coding and one part managing
projects. The ideal candidate will have experience in both, but
successful candidates may index more highly in one or the other. The
preferred qualifications are a bonus, not a requirement.

Minimum Qualifications 

  • Knowledge of and experience with payment technologies, local payment
    methods, and ecosystems in US markets
  • Ability to write high quality code. We work mostly in Ruby and Java.
    However, languages can be learned: we care much more about your
    general coding skill than knowledge of a particular language or
    framework
  • Comfort with developer tools (e.g. git), and an ability to make
    well-scoped code changes in Stripe's codebase
  • Comfort using SQL to navigate Stripe's data and diagnose the scope
    and urgency of issues
  • Great communication skills, with an ability to frame messages
    appropriately for technical and non-technical audiences
  • Have experience mentoring junior team members in technical skill
    development, operational strategy and problem solving
  • Great technical problem-solving skills, with an ability to develop a
    working understanding of a technical system using a variety of
    methods. These include (but aren't limited to): reading/writing code,
    reading documentation or partner specifications, running debugging
    programs, reading logs, asking well-formed questions to domain
    experts, or digging into the raw data through various interfaces
  • Will to deliver results, with an ability to establish priorities and
    reliably execute on solutions (often with hard external deadlines)
  • Instinct to produce work that increases the impact of others, and
    helps us scale and grow (e.g. documentation, tools)

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally in 2023.

Office locations

Toronto, São Paulo, South San Francisco HQ, or Chicago

Remote locations

Remote in United States, Canada, or Brazil

Team

Payments

Job type

Full time

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.