Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Insights and Planning (I&P) maximizes and accelerates Operations' ability to make Stripe work for our users. We aspire to be the COOs for Stripe Ops, working cross-functionally with global teams to help run the day-to-day business and articulate and achieve the longer term, high effort, high value strategic priorities. We take a data-driven approach that combines strategy, analytics and core data infrastructure to help Ops leaders solve their most complex and most important issues while also driving the business planning and operational cadence end-to-end, from strategy to goal-setting to execution.

What you’ll do

In this role, you’ll have an opportunity to impact the team by being the go-to expert of your business area, ensuring data driven decision making is at the core of what we do. You’ll partner directly with senior operations leadership to drive business strategy, planning, execution, and accountability within the core operations pillar. You'll also lead a team of analysts to provide insights aimed at improving the quality of our services as well as making our operations more efficient.

Responsibilities

• Scope and land strategic priorities and plans, surfacing critical insights, developing go-to-market and operating models, and driving execution and accountability
• Influence and drive cross-functional stakeholder management, building relationships with and credibility across a wide internal network including Operations, Product/Engineering, Data Science and more
• Drive bottom-up planning activities in your business area to enable leadership to make strategic decisions, including near/medium/long-term planning
• Lead a team of analysts to wrangle large, highly complex datasets into actionable insights and become the data expert for your business area
• Perform analyses, conduct research, build models, and deliver objective, critical insights that shape and enable strategy and execution for Stripe and our users
• Develop and analyze key metrics for the health of our user-facing and internal teams 
• Guide the planning and goal-setting process for teams in Operations, as well as progress checks throughout the year
• Provide insights that will inform and shape the strategic priorities in Operations 
• Design, optimize and execute a standard cadence of operations to deliver operational insights (e.g., weekly, monthly and quarterly business reviews) with operational efficiency and strong control

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8+ years of prior experience in analytical and strategic roles
• Ability to connect the big picture to minute details, toggling between them to set and operationalize strategy
• Expertise working cross-functionally to drive business and operational goals using data
• Project management skills and ability to hold others accountable for results
• Outstanding communication and presentation skills
• Proficiency of SQL and understanding of data relationships
• Knowledge of statistics and experience working with large datasets
• Experience coaching and mentoring a team of analysts

Preferred qualifications

• Experience working in fast-paced environments (e.g. high-growth internet or software company, management consulting)
• Experience working in or with Operations, Sales, Support, or Account Management
• Experience with Tableau