Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions
of companies—from the world’s largest enterprises to the most ambitious
startups—use Stripe to accept payments, grow their revenue, and
accelerate new business opportunities. Our mission is to increase the
GDP of the internet, and we have a staggering amount of work ahead. That
means you have an unprecedented opportunity to put the global economy
within everyone’s reach while doing the most important work of your
career.

About the team

Employee Relations is a relatively new center of excellence here at
Stripe. We are striving to build a respectful, balanced, well-skilled
team focused on enabling the People team, managers, and ICs to navigate
challenging career moments while balancing compliance, empathy, and
risk, resulting in success and engagement for all. We believe that the
ER function at Stripe can also take on a broader remit with the
organization and are looking for someone who is interested and able to
expand the function to include additional areas such as crisis
management, and drive proactive initiatives to help us build strong,
healthy organizations that fully live our operating principles.

What you’ll do

We are looking for a Head of Global Employee Relations to lead our
growing Employee Relations team. This role is a new addition to the team
and we are looking to bring in a leader that can bring both deep
expertise and a propensity for innovation to help build an ER function
for Stripe. You will have deep subject matter expertise in ER and HR,
but also will bring strong business acumen, creative problem solving
skills, and the ability to co-create a function that is designed for
Stripe. The Employee Relations team will be a highly cross-functional
and collaborative organization that works with all of Stripe. 

Responsibilities

• Build an overarching, forward-looking global ER strategy, ensuring
  alignment to Stripe’s business strategy and the People & Places
  strategy. Ensure we are reacting to employee concerns, building the
  right culture, and responding to employee concerns with respect,
  empathy, and care 
  
• Lead and manage a team of global ER Partners delivering best-in-class
  ER practices
  
• Partner with the People & Places leadership team to define the ER
  function and enable other parts of the organization (Global Benefits,
  People Partners, etc) to successfully execute on their goals 
  
• Establish, guide, and consult on the development of the appropriate
  policies, practices, and norms needed to maintain our code of conduct,
  talent philosophy, and live our operating principles 
  
• Advise on org wide enablement needed to educate Stripes, managers and
  leaders, and partner with our People Development and Programs teams to
  integrate learning and education and/or supplement with focused
  content  
  
• Guide and support the teams (ER and People Partners) focused on case
  management, including investigations, performance management,
  accommodations, etc. Continue to support the development of our
  policies and practices 
  
• Build out a right-sized crisis management function, to ensure we are
  partnering across Stripe to be prepared and able to respond to fast
  moving situations 
  
• Provide counsel and guidance to our senior leadership team, leveraging
  data and proactive problem solving to ensure Stripe can achieve its
  commitment to users and Stripes 
  
• Ensure we are being data driven and using insights to steer
  decision-making and drive actionable insights in the ER and DEIB
  spaces, but also connect dots to broader initiatives 
  

Who you are

We’re looking for someone who meets the minimum requirements to be
considered for the role. If you meet these requirements, you are
encouraged to apply. The preferred qualifications are a bonus, not a
requirement.

Minimum requirements

• A background of at least 15+ years experience in Human Resources,
  Employee Relations, consulting, or related areas at innovative
  companies with outstanding People functions
  
• Experience with crisis management 
  
• Experience building and developing high-impact global teams
  
• Experience partnering and influencing senior leaders to help drive
  their people strategy and increase business results
  
• Experience and a point of view on what a great ER delivery model and
  organization should look like 
  
• Strong analytical and project management skills, proven ability to
  design clear processes, and a very detail-oriented yet flexible
  approach to problem solving
  

Preferred qualifications

• JD, MBA, or other Advanced Degree
  
• Experience working with both technical and non-technical client groups
  and a deep understanding of the challenges within each group
  
• Experience advising on a wide range of employee relations issues
  
• Ability to establish strong cross-functional relationships at all
  levels and geographies 
  
• Proven ability to partner and influence across diverse groups and
  experience levels
  
• Demonstrated experience in taking things from “scrappy” to “scaled” in
  a high growth, fast paced environment
  
• Excellent management and collaboration skills to get work done through
  others in a global, complex environment
  
• Exceptional communication skills, both written and verbal