Full Stack Engineer, Support Experience

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions
of companies—from the world’s largest enterprises to the most ambitious
startups—use Stripe to accept payments, grow their revenue, and
accelerate new business opportunities. Our mission is to increase the
GDP of the internet, and we have a staggering amount of work ahead. That
means you have an unprecedented opportunity to put the global economy
within everyone’s reach while doing the most important work of your

About the team

The Support Experience engineering team builds and improves Stripe's
support experience, from end to end: how users get help within our
products, how they get in touch with us when they have questions, and
how our teams use internal tools to answer those questions. We’re
accountable for the quality and reliability of this support stack and we
use data and firsthand user research to continuously improve it. We’re a
small, distributed team of capable, friendly, user-oriented engineers
and we partner closely with Stripe’s world -class design, product,
infrastructure, and operational teams. Providing great support to users
of all sizes is culturally important to everyone at Stripe.

What you’ll do

As a Fullstack Engineer on the Support Experience team, you will build
engaging, responsive user interfaces that make it truly enjoyable to get
help from Stripe.

You will have the opportunity to scale the contact platform that
connects Stripe users with the teams that are best equipped to help
them. This might involve implementing new API endpoints for use across
multiple products, iterating on data pipelines to maximize visibility
into our support operations, or adding to our billing pipeline so that
we can offer paid support plans in new regions.


  • Build, operate, and improve support products for all of Stripe’s
    users, from one-person startups to Premium Support users and large
  • Work side-by-side with user-facing teams to understand their needs,
    develop short-term and long-term solutions, and deploy those solutions
    across our global 24/7 support operation. 
  • Improve the internal tools that empower our user-facing teams to build
    new case-solving workflows, publish dynamic, localized content to our
    user-facing support site, and answer every support request with the
    right context for any user.
  • Own problems from end to end, managing complexity and engaging
    directly with stakeholders to think through everything from business
    impact, to reliability and operability, to the pixel-perfection of
    individual support interactions.
  • Uphold Stripe’s high standards for engineering and product quality and
    mentor newer team members to do the same.

Who you are

We’re looking for someone who meets the minimum requirements to be
considered for the role. If you meet these requirements, you are
encouraged to apply. The preferred qualifications are a bonus, not a

We’re looking for people passionate about distilling complexity to solve
real world business problems.

Minimum requirements

  • You have a strong technical background, including 5+ years of
    experience building impactful products or systems at scale
  • Enjoy being a generalist working on both the frontend, backend, and
    anything it takes to solve problems and delight users both internally
    and externally
  • Write high quality code that is tested thoroughly, supported by clear
    documentation and has appropriate production observability
  • You are empathetic with users, both internal and external, and strive
    to create a better experience for all customers
  • Enjoyment in working with a diverse group of people with different
  • Proven ability to stitch together many different services and
    processes together even if you have not worked with them before
  • Uphold best practices in engineering, security, and design

Preferred qualifications

  • Proficient in JavaScript (React) & Ruby; language can be learned
    and we care much more about your general engineering skill than
    knowledge of a particular language or framework
  • Experience with integrating RESTful APIs into web applications.
  • Previous experience building engineering solutions focused on support

Pay and benefits

The annual salary range for this role in the primary location is C$175,600 - C$237,600. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

Office locations


Remote locations

Remote in Canada

Job type

Full time

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.