Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions
of companies—from the world’s largest enterprises to the most ambitious
startups—use Stripe to accept payments, grow their revenue, and
accelerate new business opportunities. Our mission is to increase the
GDP of the internet, and we have a staggering amount of work ahead. That
means you have an unprecedented opportunity to put the global economy
within everyone’s reach while doing the most important work of your
career.

About the team

The Support Experience engineering team builds and improves Stripe's
support experience, from end to end: how users get help within our
products, how they get in touch with us when they have questions, and
how our teams use internal tools to answer those questions. We’re
accountable for the quality and reliability of this support stack and we
use data and firsthand user research to continuously improve it. We’re a
small, distributed team of capable, friendly, user-oriented engineers
and we partner closely with Stripe’s world -class design, product,
infrastructure, and operational teams. Providing great support to users
of all sizes is culturally important to everyone at Stripe.

What you’ll do

As a Fullstack Engineer on the Support Experience team, you will build
engaging, responsive user interfaces that make it truly enjoyable to get
help from Stripe.

You will have the opportunity to scale the contact platform that
connects Stripe users with the teams that are best equipped to help
them. This might involve implementing new API endpoints for use across
multiple products, iterating on data pipelines to maximize visibility
into our support operations, or adding to our billing pipeline so that
we can offer paid support plans in new regions.

Responsibilities

• Build, operate, and improve support products for all of Stripe’s
  users, from one-person startups to Premium Support users and large
  enterprises. 
  
• Work side-by-side with user-facing teams to understand their needs,
  develop short-term and long-term solutions, and deploy those solutions
  across our global 24/7 support operation. 
  
• Improve the internal tools that empower our user-facing teams to build
  new case-solving workflows, publish dynamic, localized content to our
  user-facing support site, and answer every support request with the
  right context for any user.
  
• Own problems from end to end, managing complexity and engaging
  directly with stakeholders to think through everything from business
  impact, to reliability and operability, to the pixel-perfection of
  individual support interactions.
  
• Uphold Stripe’s high standards for engineering and product quality and
  mentor newer team members to do the same.
  

Who you are

We’re looking for someone who meets the minimum requirements to be
considered for the role. If you meet these requirements, you are
encouraged to apply. The preferred qualifications are a bonus, not a
requirement.

We’re looking for people passionate about distilling complexity to solve
real world business problems.

Minimum requirements

• You have a strong technical background, including 5+ years of
  experience building impactful products or systems at scale
  
• Enjoy being a generalist working on both the frontend, backend, and
  anything it takes to solve problems and delight users both internally
  and externally
  
• Write high quality code that is tested thoroughly, supported by clear
  documentation and has appropriate production observability
  
• You are empathetic with users, both internal and external, and strive
  to create a better experience for all customers
  
• Enjoyment in working with a diverse group of people with different
  expertise
  
• Proven ability to stitch together many different services and
  processes together even if you have not worked with them before
  
• Uphold best practices in engineering, security, and design
  

Preferred qualifications

• Proficient in JavaScript (React) & Ruby; language can be learned
  and we care much more about your general engineering skill than
  knowledge of a particular language or framework
  
• Experience with integrating RESTful APIs into web applications.
  
• Previous experience building engineering solutions focused on support