Fraud Operations Associate

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions
of companies—from the world’s largest enterprises to the most ambitious
startups—use Stripe to accept payments, grow their revenue, and
accelerate new business opportunities. Our mission is to increase the
GDP of the internet, and we have a staggering amount of work ahead. That
means you have an unprecedented opportunity to put the global economy
within everyone’s reach while doing the most important work of your
career.

About the team

We are looking for someone passionate about fighting fraud, is naturally
curious, and has a strong desire to network with peers and partners
within the fraud space.  You will be responsible for conducting account
investigations, making account-level judgements, and providing support
for special handling risk cases. You will be confident in looking
through data, assessing various indicators, and making judgements on
your findings.

The right candidate for this role will ideally have some experience in
fraud, preferably within ecommerce or payments, and possess a basic
understanding of fraud prevention and controls.

What you’ll do

Responsibilities

  •  Investigate accounts to identify fraudulent merchants, card testing,
    account takeover, and other fraud vectors
  • Conduct investigations on merchant accounts to support financial
    partner requirements
  • Assess risk factors and trends of potentially fraudulent activity
  • Help maintain fraud detection strategies and business rules that
    balance fraud loss and customer experience
  • Contribute to root cause analysis to identify opportunities to
    predict, prevent, and mitigate risk within process and performance
  • Participate in monthly, quarterly, and annual business reviews for the
    Fraud Operations team

Who you are

We’re looking for someone who meets the minimum requirements to be
considered for the role. If you meet these requirements, you are
encouraged to apply. The preferred qualifications are a bonus, not a
requirement.

Minimum requirements

  • Some experience in fraud analysis, fraud investigations, or fraud
    operations
  • Experience using data to make assessments/judgements
  • A team-focused mentality and effective problem solving skills
  • The ability to approach challenges from a user perspective while being
    pragmatic & solutions oriented
  • You're willing to periodically work a weekend day for which you will
    receive a weekday off; the SDC operates during daytime hours with
    shifts from the morning through early evening

Preferred qualifications

  • Fraud experience in payments, e-commerce, or fintech mitigating
    digital/card-not-present fraud
  • Knowledge of fraud schemes, fraud prevention methods, and fraud
    detection tools
  • Prior fraud experience across multiple industries/verticals
  • Experience in a high growth technology company
  • Experience working from a queue

Office locations

Bengaluru

Team

Operations

Job type

Full time

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.