Financial Crimes (EDD/PEP) Operations Manager, Stripe Delivery Center

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions
of companies—from the world’s largest enterprises to the most ambitious
startups—use Stripe to accept payments, grow their revenue, and
accelerate new business opportunities. Our mission is to increase the
GDP of the internet, and we have a staggering amount of work ahead. That
means you have an unprecedented opportunity to put the global economy
within everyone’s reach while doing the most important work of your


About the team

As Stripe’s user base and global footprint grows dramatically, we are
looking for passionate people and operations to help build teams in our
new Stripe Delivery Center, a centralised operational hub of Stripes. We
are looking for someone who is passionate about fighting financial
crime, preferably within e-commerce or payments, and who possesses a
deep understanding of Enhanced Due Diligence/PEP  mitigation techniques.
This person will cultivate the engagement of their team members while
guiding them to be the best they can be, through feedback, coaching,
mentoring, and advocacy within the organisation. This means helping to
set team goals, and using metrics to efficiently measure and guide team
performance in pursuit of those goals.

Stripe is both a technology company and a financial services company,
and you will need to be comfortable straddling both of those worlds
every day.  The right person for the role will enjoy dealing with that
puzzle, seeking creative solutions and moving quickly, often in the face
of ambiguity. You will have a strong operations mindset, be passionate
about people management, drive strong quality standards, and have deep
expertise in financial crimes investigations and research techniques. 


What you'll do

Stripe is looking for a leader, preferably with EDD/PEP expertise to
join and lead its Financial Crimes Operations team. This role is
directly responsible for growing and coaching financial crimes
investigations teams across Anti-Money Laundering (AML) and Due
Diligence and will help Stripe detect and mitigate financial crimes



  • Recruit, manage, coach, and develop a new team of in-office Financial
    Crimes Operations Associates and leads over a period of time
  • Guide your team in completing financial crimes investigations, reviews
    and identifying money laundering, terrorism financing, and/ or
    sanction risks 
  • Drive strong operational delivery and process improvement helping to
    mitigate financial crimes risk while balancing operational efficiency
    and user impact
  • Identify gaps in current systems, policies and strategies, and
    recommend enhancements and process improvements to mitigate risks
  • Provide guidance and coaching on risks that are relevant to all of
    Stripe’s geographies, i.e., North America, Latin America, Asia
    Pacific, and European markets
  • Build a great culture and ensure team members are happy, effective,
    and growing in their career
  • Set clear goals and direction, and provide regular feedback on team
    members’ performance
  • Be data-driven in your analysis of performance, and in your decision
  • Be flexible to work in an environment that might include occasional


Who you are

We’re looking for someone who meets the minimum requirements to be
considered for the role. If you meet these requirements, you are
encouraged to apply. The preferred qualifications are a bonus, not a


Minimum requirements 

  • Minimum of 5 years experience leading financial crimes teams
  • Managed teams of at least 50 people across levels with focus on
    building capability
  • Minimum of 10+ Years of Experience with payments, risk, compliance,
    and / or financial services industry operations.
  • Expertise in EDD/PEP regulations and best practices
  • Experience working cross-functionally with multiple teams to deliver
    high impact initiatives 
  • Experience in delivering weekly and monthly business metrics and
  • Excellent written and verbal communication skills
  • An ability to partner effectively with internal stakeholders
  • Background of identifying and remediating quality gaps in team
  • Passion for process improvement and innovation

Preferred qualifications 

  • Experience in building and scaling new teams from zero 
  • Knowledge of financial crime regulatory frameworks, inclusive of BSA
    Patriot Act, OFAC, and EU Anti-Money Laundering Directives
  • Strong operational background including new process launch, service
    delivery in a high growth technology company
  • Familiarity with the financial crime technology stack (including
    watchlist management systems, case management tooling, transaction
    monitoring and screening)  

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally in 2023.

Office locations




Job type

Full time

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.