San Francisco or Seattle. Remote in North America only

Full time

Engineering

Engineering Manager, Merchant Health Experience

San Francisco or Seattle. Remote in North America only

Full time

Engineering

Merchant Health Experience is a new team at Stripe focused on providing users with personalized, timely, and actionable information on the health of their accounts, Stripe’s systems, and network partners. In addition to these personalized dashboards, Merchant Health Experience will be responsible for the functionality and experience of status.stripe.com.

We are looking for an experienced engineering manager with a strong background or interest in building surprisingly great user-facing product experiences. You’ll be comfortable managing and leading people through the ambiguity of early product development, collaborating with a broad set of stakeholders and partners, and executing well to deliver results.

You will:

  • Recruit, hire, scale, and develop an amazing team of engineers
  • Work with the team engineers, product management, and group leadership to define the team’s vision and roadmap
  • Iterate rapidly on features, tooling, and processes as we launch the first versions of new products
  • Coordinate closely with engineering, account management, support, and other teams across Stripe
  • Support the engineering team in achieving a high level of technical quality, reliability, and ease-of-use
  • Manage processes to help the team do its best work and engage effectively with the rest of Stripe
  • Contribute to engineering-wide initiatives as a member of Stripe’s engineering management team
  • Have at least 4 years of engineering management experience

You might be a fit for this role if you:

  • Have built new, diverse teams to tackle challenging technical problems
  • Think of yourself as entrepreneurial and enjoy moving quickly on new, green-field products
  • Thrive in a collaborative environment involving different stakeholders and subject matter experts
  • Have leveraged your strong technical background and hands-on experience in solving large scale and difficult technical problems
  • Have the ability to thrive on a high level of autonomy and responsibility
  • Are clear and persuasive in writing and in person

What’s it like to work at Stripe?

Stripe is helping the internet fulfill its potential as a platform for economic progress by building software tools that accelerate global economic access and technological development. Stripe makes it easy to start, run and scale an internet business from anywhere in the world.

Stripe is, at its heart, an engineering company. To provide a missing pillar of core internet infrastructure, we hire people with a broad set of technical skills (and from a wide variety of backgrounds) who are ready to take on some of the most challenging problems in the industry – from reliably handling 100M API requests per day, to building adaptive machine learning as a result of years of data science and infrastructure work, and enabling entrepreneurs worldwide to start a global internet business.

We look at Stripe as a constant work in progress and the same is true of our people; for all of us, we believe the best is yet to come. We’re here to support each other in our curiosity and creativity – which we pursue through thoughtful discussion and knowledge-sharing among a diverse set of peers and colleagues.

We encourage all engineers to transition teams once every year and a half and also take on short-term projects with other teams across Stripe. This enables engineers to learn how different parts of Stripe work while also establishing stronger ties and cross-pollination between groups.

We contribute to existing open-source projects and the people working on them, and we release several tools as open-source.

We want to work in a company of warm, inclusive people who treat their colleagues exceptionally well. The kind of people who are committed to going out of their way to help other Stripes in the short-term and pushing them to improve over the long-term (by helping them to get better at what they do).

We’re a highly cross-functional organization and view that as part of the fun: we design our space to encourage as much collaboration as possible. We have long tables in the kitchen for a reason (to enable everyone to meet new people and learn from them). We also have a culture of transparency that we carry through to email communication, ensuring that Stripes all around the world have the information they need to make good local decisions.

In both our products and our people, we aim to reflect, represent and advocate for all of our users, globally. Our users transcend geography, culture and language; what we share, collectively, is a drive to create a fairer, more economically interconnected world.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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