Data Migrations Specialist
Stripe's User-Migrations team helps Stripe users manage their customers' data.
The User-Migrations team helps migrate data to and from the Stripe platform. This team works directly with global payment service providers, Stripe users, and internal stakeholders to ensure secure, on-time, and compliant transfers of payment information.
- Act as the primary voice of the User-Migrations team; working closely with current and new Stripe users, third party processors, and internal Stripe teams.
- Become an expert in migrating data to, from, and within the Stripe platform.
- Translate complex technical information and processes into clear and concise documentation tailored to a variety of audiences.
- Establish and develop relationships with external payment processors and internal Stripe teams; identifying and implementing best practices and process optimizations.
- Create and optimize team processes, documentation, and tooling to scale Stripe’s user migration operations.
- Identify technical and procedural bottlenecks, support escalation management, and drive accountability across stakeholders.
We’re looking for someone who has:
- 2+ years of experience in a user-facing technical/support role, a passion for technology, and sharp problem solving skills.
- Strong written and verbal communication skills across technical and non-technical audiences.
- A thoughtful, patient, and friendly communication style, and enjoys teaching/educating others through scalable content and documentation.
- Great organizational and time management ability, balancing multiple migration efforts at once.
- A technical aptitude and curiosity to learn command line tools and scripting.
- Great teamwork and collaboration aspirations with a desire to contribute to a high performing team.
At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.