Seattle

Full time

User Operations

Data Migrations Strategist

Stripe's Migrations team helps users manage their customers' data.

Seattle

Full time

User Operations

The Migrations team helps users migrate data in to and out of Stripe, depending on the users’ business needs. This team works directly with other payments service providers and users to ensure secure and compliant transfers of customer information, and to evangelize industry standards.

You’ll:

  • Become a technical expert in on-boarding with the Stripe platform.
  • Understand the Stripe API and build great relationships with technical stakeholders.
  • Work with users, 3rd parties and Stripes to onboard user’s data onto the Stripe platform, primarily via email and phone.
  • Own the end-to-end experience for users migrating their data to Stripe.
  • Develop and manage relationships with external stakeholders, as well as internal teams at Stripe.
  • Develop processes, documentation and tooling to scale Stripe’s migrations operations and offerings.
  • Identify bottlenecks, provide escalation management, and ensure accountability to all stakeholders.

We’re looking for someone who has:

  • A history of success in a technical user-facing role.
  • Ability to read and understand information written in a scripting language (e.g., Ruby, Python, PHP, etc), as well as SQL and a willingness/aptitude to learn new technical skills.
  • A thoughtful, patient, and friendly communication style & enjoys creating written content and documentation.
  • Experience with command line tools.
  • An ability to work with a high degree of autonomy and limited supervision.
  • An ability to learn quickly and think creatively (we’re a highly distributed team).
  • A strong background writing and communicating with technical and non-technical audiences and building processes that help scale teams.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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