CorpTech Services Help Desk Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe is growing rapidly and slated for continued growth. With rapid growth comes a large reliance on technology and technology support - not only onboarding new employees, but making sure they have the necessary tools and a stable technical platform to create their greatest impact going forward.   At Stripe, managers grow teams and inspire them to do their best work. We’re looking for an enthusiastic and ambitious IT Leader to manage our Service Desk Operations Team. This is a hands-on role that will continually assess the needs of our fellow Stripes, driving efficiencies and services that improve productivity. 

What you’ll do

This role is focused on providing IT Services for Stripes/Contractors and Vendor partners in the US . With a strong focus on Onboarding, Off Boarding and Fleet Operations, the Service Desk Operations Manager is accountable for driving improvements in areas including Workstation Provisioning, User Accounts, Audit and Compliance and Equipment retrieval. Additionally, this role would oversee crucial functions such as End-user Resource Capacity Planning (SW Licensing/Workstation and Peripheral inventories/etc.) and Hardware and Software Standards.

This position will lead 8 - 10 other Individual Contributors and oversee Contingent workers who are focused on delivering world class customer service and technical support for global employees. We’re looking for someone who is comfortable working as part of a globally distributed team and communicating with technical and non-technical users. 

 

Responsibilities

  • Have an excellent understanding of computers (both hardware and software), and a willingness to learn and apply new technology. 
  • Possess superior technical aptitude, and the ability to deal patiently with people in a wide variety of situations. 
  • Possess strong analytical skills with demonstrated problem-solving ability. 
  • Have a proven ability to operate in high-pressure situations, successfully handle multiple priorities, and maintain a high level of discipline while remaining flexible. ^

  • Drive automation across all your products

  • Bring a process-driven mindset to the team

  • Establish metrics to track the operational efficiencies of all Service Desk Operations Products

  • Build a strong network and influence effectively across the People team, IT, functional onboarding partners and Vendor partners.

  • Resolve complex issues that may not be well documented, and apply your knowledge to improving and creating support procedures and documentation.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.  

Minimum requirements

  • 3+ years  Management experience and a proven history in IT Operations, Service Desk, Technology Support and Customer Service
  • Successful track record of delivering support to remote sites 
  • Experience in leading or playing key roles in large cross-functional projects and delivering those projects on time and within guidelines.
  • You're a self-starter who loves to own things from start to completion. You make things happen and don't need to ask for permission first.

Preferred qualifications

  • A healthy skepticism for the status quo and an unwillingness to settle.
  • An empathetic leadership style and have a strong self-awareness

Office locations

Chicago, New York, South San Francisco HQ, or Seattle

Team

Customer Success

Job type

Full time

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.