Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
Stripe is growing rapidly and slated for continued growth. With rapid growth comes a large reliance on technology and technology support - not only onboarding new employees, but making sure they have the necessary tools and a stable technical platform to create their greatest impact going forward. At Stripe, managers grow teams and inspire them to do their best work. We’re looking for an enthusiastic and ambitious IT Leader to manage our Service Desk Operations Team. This is a hands-on role that will continually assess the needs of our fellow Stripes, driving efficiencies and services that improve productivity.
This role is focused on providing IT Services for Stripes/Contractors and Vendor partners in the US . With a strong focus on Onboarding, Off Boarding and Fleet Operations, the Service Desk Operations Manager is accountable for driving improvements in areas including Workstation Provisioning, User Accounts, Audit and Compliance and Equipment retrieval. Additionally, this role would oversee crucial functions such as End-user Resource Capacity Planning (SW Licensing/Workstation and Peripheral inventories/etc.) and Hardware and Software Standards.
This position will lead 8 - 10 other Individual Contributors and oversee Contingent workers who are focused on delivering world class customer service and technical support for global employees. We’re looking for someone who is comfortable working as part of a globally distributed team and communicating with technical and non-technical users.
Have a proven ability to operate in high-pressure situations, successfully handle multiple priorities, and maintain a high level of discipline while remaining flexible. ^
Drive automation across all your products
Bring a process-driven mindset to the team
Establish metrics to track the operational efficiencies of all Service Desk Operations Products
Build a strong network and influence effectively across the People team, IT, functional onboarding partners and Vendor partners.
Resolve complex issues that may not be well documented, and apply your knowledge to improving and creating support procedures and documentation.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Chicago, New York, South San Francisco HQ, or Seattle