Community Operations Specialist

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe is live on 3 continents with over 100 supported currencies and is rapidly expanding to power the online payments infrastructure throughout the world. While helping our users, the Operations team works closely with every part of Stripe, learning the intricacies of how we build products, manage risk, launch new countries, and keep users happy. 

What you’ll do

As a part of our growing Community Operations team, you’ll spend most of your time interacting directly with our users and ensuring that they have a stellar Stripe experience through social media and community forums. You’ll be a part of a global team that’s highly collaborative and mutually supportive. You’ll help those building their businesses — from small businesses and startups to Fortune 500s — with Stripe make the best use of what we have to offer, and then use those interactions to influence what we build next. 

If you’re a strong writer, have a flair for Twitter, are constantly curious, and love to deliver stellar user experiences, we want to hear from you!

Responsibilities

  • Make sure we deliver an exceptional Stripe experience to users who reach out to us over social media including Twitter and Facebook (and future channels we go live on!)
  • Help resolve issues that are escalated via social media, including technical product questions, and work to prevent those issues from happening again
  • Work with nearly every team across Stripe, being the ultimate escalation point for users
  • Contribute and manage new programs focused on improving the Stripe user experience   
  • Gain unique insights into how thousands of businesses on Stripe scale and operate
  • Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

  • Experience with social media support and/or an interest in resolving user issues through those channels 
  • Curiosity and enjoys learning about technical concepts and products
  • Excitement for the challenge of solving difficult user problems
  • Empathy with users and can quickly grasp the issues they’re facing
  • Initiative and is comfortable scoping, driving and executing on projects
  • Comfort analyzing data, driving insights and creating action plans
  • Strong written communication skills and fluency in English
  • Willingness to work a rotating weekend shift (Sunday - Thursday or Tuesday - Saturday)

Office locations

Singapore

Team

Operations

Job type

Full time

We look forward to hearing from you

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.