San Francisco. Remote in North America only

Full time

Corporate Technology

AV Technology and Events Manager, IT

San Francisco. Remote in North America only

Full time

Corporate Technology

AV Technology and Events Manager, IT

Enabling fellow Stripes on the front lines of Corporate Technology, powering the tooling, services and infrastructure needed to enable our scale to increase the GDP of the internet.

At Stripe, managers grow teams and inspire them to do their best work. We’re looking for a seasoned leader to take our AV Technology organization to the next level. This is a hands on  role that will continually assess the needs of our fellow Stripes, driving efficiencies and services that improve productivity. The ideal candidate will manage the transformation of audio/visual technology, events and support at Stripe  globally (US, Europe, Asia)  with a primary focus on creating a best-in-class team that optimizes, delivers and manages: virtual production events, live events and video conferencing for HQ offices. This role will partner with IT Operations and to reduce the complexity of our systems and introduce scalable innovative technology; establish, and deliver best practices for ease of use by our business partners and support the use of technology to enable seamless and successful audio/video collaboration that consistently delights our internal customers.

This role is responsible for providing exceptional A/V and Event leadership and support to Stripe  across global locations, ensuring a consistently high level of productivity and customer satisfaction to the business. The ideal candidate will be a proven thought leader in the A/V arena with a strong customer mindset, leadership and communication skills, and experience with supporting the A/V technology for a large, global corporation.

You will:

  • Be proactive & knowledgeable on relevant technologies and products; and provide an ongoing forward-looking roadmap for our next 2-3 years’ solutions
  • Drive consistent A/V capabilities for meetings and events for our organization, through the creation and distribution of best practices, procedures, and services
  • Be responsible for best-in-class global live (virtual) event production hosted out of the Corporate offices
  • Create an atmosphere that fosters high performance and collaboration within the organization and with appropriate suppliers that emphasizes teamwork and accountability while rewarding initiative, innovation, discipline and operational excellence
  • Develop strong customer/partner relationships. Establish yourself and your team as a trusted advisor/partner 
  • Continuously manage customer expectations with regular communications and updates on events, technology strategy, performance concerns
  • Direct and manage suppliers in the provision of technology products and services holding them accountable for high-quality outcomes
  • Lead, grow, and mentor skilled AV producers, operators and support engineers
  • Set clear goals and directions, and provide regular feedback on team members’ performance

Our ideal candidate will have:

  • 5+ years of relevant experience leading a Global AV Technology/Events Team
  • Prior experience delivering technical solutions in high growth environments
  • Experience and comfort interacting with executives and senior leaders
  • Working consistently and effectively in a collaborative environment
  • Strong problem-solving skills
  • A healthy skepticism for the status quo and an unwillingness to settle
  • Experience being a catalyst for positive change in a global organization
  • Experience and comfort interacting with executives and senior leaders
  • Experience empowering the team and leading with empathy and integrity
  • Precise communication skills, both written and verbal

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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