San Francisco or Seattle. Remote in North America only

Full time

Customer Success

AV Platform Engineer

San Francisco or Seattle. Remote in North America only

Full time

Customer Success

The Audio Visual team at Stripe is tasked with delivery and maintenance of best in class collaboration solutions. This role will be responsible for developing new processes, tooling, and automation. Additionally, you will be responsible for one of our largest offices, maintaining the AV environment on site, running events, and managing local projects.

You will:

  • Manage the design, procurement, installation, and sign off of new office builds and retrofits 
  • Research and Develop our AV technology standards for conference rooms and event spaces
  • Serve as an escalation point for technically complex issues 
  • Introduce automation to our current processes 
  • Onboard technologies that support our SLAs & KPIs at scale
  • Ensure the AV experience at Stripe is equitable across the globe by leveraging remote technologies
  • Collaborate with AV Operations on standardizing our global support model 
  • Independently deliver on high impact projects
  • Administer our collaboration software, such as Zoom 
  • Work cross functionally with other teams at Stripe in defining the future workplace 
  • Travel to our offices as needed as it pertains to project work

We’re looking for someone who has:

  • 5+ years of relevant experience in scaling AV Technology within an organization
  • Prior experience delivering technical solutions in high growth environments
  • Deep experience with AV hardware & software infrastructure 
  • Working consistently and effectively in a collaborative and remote environment
  • Strong problem-solving skills
  • Experience with managing multiple vendors globally to ensure projects are delivered on time
  • A healthy skepticism for the status quo and an unwillingness to settle
  • Experience being a catalyst for positive change in a global organization
  • Experience empowering the team and leading with empathy and integrity
  • Precise communication skills, both written and verbal
  • CTS certification 

Nice to haves:

  • CTS-D Certification
  • Events experience 
  • Background in AV installations

You should include these in your application: 

  • Your resume and/or LinkedIn profile
  • A 1-2 paragraph summary of your favorite project from any of your work or personal experiences

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

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