Account Associate, SMB/Startup (AUNZ)
The Account Associate team is a highly consultative group that manages relationships with and is responsible for the growth and retention of Stripe’s large and fast growing clients. As an Account Associate, you’ll identify opportunities for our clients to get the most out of Stripe by quickly understanding our clients’ needs, managing upsell and renewal opportunities, and driving end-to-end campaigns to increase adoption of Stripe’s offering. We’re looking for a well-rounded strategic operator who can both build strong relationships with Stripe’s clients and manage projects to engage with customers at scale.
If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!
- Develop and implement strategies for driving product adoption and client retention at scale among existing Stripe customers.
- Solve complex client needs and work across product, sales, risk and operations teams to improve our product.
- Manage contract renewals and lead commercial negotiations with our clients. Retain and increase revenue and market share with existing accounts.
We’re looking for someone who has:
- 3+ years of experience in a client-facing role within a rapidly growing organization.
- Ability to understand the Stripe API and build great relationships with technical customers.
- Analytical ability to manage complex pricing and cost considerations.
- Experience managing projects with input from cross-functional teams.
- A knack for working well with a wide range of people, both internally and externally.
- Motivation and flexibility to adapt in an environment where things change quickly.
- Superior verbal and written communication skills.
Nice to haves:
- Prior experience in a customer-facing role at a high-growth technology company.
- Experience with Excel and SQL, or a willingness to learn.
At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.