San Francisco

Full time

Merchant Intelligence

Product Leader, Merchant Intelligence

San Francisco

Full time

Merchant Intelligence

Merchant Intelligence is the product, engineering, and data science team responsible for Stripe’s at-scale understanding of the businesses and people that use us. Our users are both internal and external. Within Stripe, we collaborate with the Risk team, Financial Crimes team, and others to protect Stripe and the ecosystem. Externally, we build merchant intelligence products for Stripe Connect platforms: Identity and Verifications products and ML-based risk management products. These external product initiatives are a fast-growing priority area for Stripe, so we’re hiring a Product Lead for this area.

You will:

  • Drive the product strategy for the Merchant Intelligence group
  • Collaborate closely with Stripe’s executives and board
  • Be accountable for existing core business metrics and for new lines of business for the company
  • Take-over management of Merchant Intelligence’s existing product management team
  • Hire and develop a multi-layer team of world-class product managers, largely through external recruiting
  • Partner closely with engineering to set direction for our MI platform, including in technical backend areas such as our machine learning teams
  • Be one of the leaders of the product management function at Stripe, responsible for improving the effectiveness and impact of that organization as a whole

This is an exciting opportunity for a leader who has:

  • Delivered excellent products in a high-complexity business environment
  • Owned the strategy and metrics for high impact areas of the business
  • Led the development of data-intensive or ML-based products
  • Done hands-on technical work in your career (e.g. technical research, data science, technical founder, engineering)
  • Developed the initial vision and roadmap for a new product area and then delivered a high impact product to users
  • Had experience with b2b and enterprise users
  • Managed and developed a team of world-class product managers
  • Built teams through external recruiting

What’s it like to work at Stripe?

Stripe is helping the internet fulfill its potential as a platform for economic progress by building software tools that accelerate global economic access and technological development. Stripe makes it easy to start, run and scale an internet business from anywhere in the world.

Stripe is, at its heart, an engineering company. To provide a missing pillar of core internet infrastructure, we hire people with a broad set of technical skills (and from a wide variety of backgrounds) who are ready to take on some of the most challenging problems in the industry – from reliably handling 100M API requests per day, to building adaptive machine learning as a result of years of data science and infrastructure work, and enabling entrepreneurs worldwide to start a global internet business.

We look at Stripe as a constant work in progress and the same is true of our people; for all of us, we believe the best is yet to come. We’re here to support each other in our curiosity and creativity – which we pursue through thoughtful discussion and knowledge-sharing among a diverse set of peers and colleagues.

We encourage all engineers to transition teams once every year and a half and also take on short-term projects with other teams across Stripe. This enables engineers to learn how different parts of Stripe work while also establishing stronger ties and cross-pollination between groups.

We contribute to existing open-source projects and the people working on them, and we release several tools as open-source.

We want to work in a company of warm, inclusive people who treat their colleagues exceptionally well. The kind of people who are committed to going out of their way to help other Stripes in the short-term and pushing them to improve over the long-term (by helping them to get better at what they do).

We’re a highly cross-functional organization and view that as part of the fun: we design our space to encourage as much collaboration as possible. We have long tables in the kitchen for a reason (to enable everyone to meet new people and learn from them). We also have a culture of transparency that we carry through to email communication, ensuring that Stripes all around the world have the information they need to make good local decisions.

In both our products and our people, we aim to reflect, represent and advocate for all of our users, globally. Our users transcend geography, culture and language; what we share, collectively, is a drive to create a fairer, more economically interconnected world.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.