Learn about GrabPay, a common payment method in Southeast Asia.
GrabPay is a payment method developed by Grab. GrabPay is a digital wallet - customers maintain a balance in their wallets that they pay out with.
In order to pay with GrabPay, customers are redirected to GrabPay’s website, where they have to authenticate the transaction using a one-time password. After authenticating, customers will be redirected back to your website.
GrabPay payments can be refunded up to 90 days after the original payment. Refunds for GrabPay payments are asynchronous and take up to 5 minutes to complete. We will notify you of the final refund status using the charge.refund.updatedwebhook event. When a refund succeeds, the Refund object’s status transitions to succeeded. In the rare instance that a refund fails, the Refund object’s status will transition to failed and we will return the amount to your Stripe balance. You will then need to arrange an alternative way of providing your customer with a refund.
GrabPay payments have a low risk of fraud or unrecognized payments because the customer must authenticate the payment with Grab. Therefore, there is no dispute process that can result in a chargeback and funds being withdrawn from your Stripe account.