Dispute Categories Invite Only

    Learn more about the available categories for disputes, should you need to disputes an invalid transaction.

    When an invalid transaction is created, you assign one of the following categories to best describe the reason for it. These options are provided to you as choices when creating a dispute within the Dashboard, and as a value for the reason attribute of a Dispute object.

    Card fraud

    You can initiate a dispute using this category if you find a transaction that you did not authorize or participate in.

    Evidence field Description
    dispute_explanation An explanation of why the transaction was not authorized or not participated in.
    uncategorized_file Any additional evidence you believe supports your dispute.

    Other

    Use this category if you need to dispute a transaction for any other reason. Make sure to provide as much information as possible, along with any evidence you think supports your case.

    Evidence field Description
    dispute_explanation An explanation of why you are disputing the transaction.
    uncategorized_file Any additional evidence you believe supports your dispute.

    Questions?

    We're always happy to help with code or other questions you might have! Search our documentation, contact support, or connect with our sales team. You can also chat live with other developers in #stripe on freenode.

    Was this page helpful? Yes No

    Send

    Thank you for helping improve Stripe's documentation. If you need help or have any questions, please consider contacting support.