Credit notes are documents that decrease the amount owed on an invoice. They’re the only way to adjust the amount of a finalized invoice other than voiding and recreating the invoice. Some example scenarios where you might use credit notes include:
- You accidentally overbilled a customer—you accidentally charged your customer 110 USD instead of 100 USD because of a data entry mistake. Use a credit note to give your customer a 10 USD credit for the overcharge.
- You’re short on inventory—you billed your customer for 15 items, but when it’s time to ship them you realize you only have 13 items left in stock. Use a credit note to refund your customer for the 2 items they didn’t receive.
- Discounts—rather than voiding and reissuing a new invoice, you can use a credit note to adjust the amount owed on the existing invoice by a negotiated discount amount.
Issuing credit notes
You can issue a credit note for open and paid invoices. When you issue a credit note for an open invoice, it decreases the amount due on the invoice. When you issue one for a paid invoice, it’s commonly because you need to refund or credit a specified amount to the customer. The sum of all credit notes can’t exceed the total amount of the invoice.
You can credit the quantity or amount of an item by adjusting these values on existing line items. For example, if a customer purchases two shirts, and you accidentally charge them for three shirts, you can credit one shirt back. For reporting and tracking purposes, this is the recommended process because the line item and the credit are tied to each other.
If adjusting an existing line item doesn’t cover your use case, you can add a custom line item. For example, if you need to give a general discount on an invoice, you can create a custom line item to decrease the total invoice amount. This makes tracking and reporting the credit note difficult though because the credit isn’t connected to an existing line item.
Issuing credit notes using the Stripe Dashboard
You can create credit notes from the invoice details page for any open or paid invoice.
- Open the Invoices page in the Dashboard.
- Click on the invoice you want to add a credit note to.
- Click the more (•••) icon and select Issue a credit note.
- Edit line item quantities or amounts.
- If needed, click Add item to add a custom line item.
- Optionally, click Customize tax to edit the tax amount to be credited.
- Click Issue credit note to submit the credit note.
Issuing credit notes using the API
You can use the API to generate credit notes programmatically. The process is different depending on whether the invoice is open or paid.
When you create a custom line item on a credit note for an open invoice, the
amount_due on the invoice is decreased by the
custom_line_items in the credit note. This is in addition to any adjustments made to existing
invoice_line_items. For example, if the amount due on an open invoice is 100 USD and you create a
unit_amount=2000, the new amount due on the invoice is 80 USD.
On an invoice, credit notes are represented as items below the applications of discounts and taxes—they’re actually a post-tax adjusted amount. The invoice amount due is calculated using the following order:
- Sum of invoice line items
- Pre-tax invoice total
- Customer credit balance
- Credit notes applied (to gross amount due)
- New amount due
If applying a credit note to an invoice changes the invoice amount due to zero, the invoice automatically transitions into the paid state.
If you want to change the quantity or amount of an existing line item, pass the invoice ID, the line item ID, and the new quantity or amount. If a line item has a quantity and an amount, you can only update the quantity. Otherwise, you can only change the amount. The example below adjusts the quantity to two:
To create a custom line item on the credit note, pass the invoice ID, a description, the quantity, and the unit amount. You can (optionally) set a tax rate as well. This example creates a custom line item on the credit note for 10 USD:
When you create a credit note for a paid invoice, the amount due on the invoice doesn’t change. Instead, the user can choose one or more of the following options:
|Create a refund||Refund the invoice’s charge back to the customer’s payment method.|
|Link a refund||Link an existing refund for the invoice’s charge.|
|Credit the customer credit balance||Credit the customer credit balance, which is automatically applied to their future invoices.|
|Credit outside of Stripe||Credit the invoice for an amount made in an adjustment outside of Stripe.|
In this example, the credit note creates a refund.
Here, the credit note creates a credit to the customer credit balance.
You can also combine multiple parameters. Funds left over after subtracting the refund and credit amounts from the
amount on the invoice results in a credit outside of Stripe, usually with cash or a check.
Invoices with applied credit balances or discounts
Credit notes issued for invoices with a customer credit balance applied to them sometimes result in funds being credited to the credit balance instead of their initial payment method. For example, if a credit balance of 150 USD is applied to an invoice for 200 USD, then the finalized invoice is for 50 USD. If you issue a credit note for 50 USD or less, the funds are refunded to the customer’s payment method. Anything above 50 USD is added to the customer’s credit balance and is applied to the next invoice.
Discounts apply evenly to all line items all line items on an invoice. For example, applying a 50% discount to an invoice with 10 line items at 10 USD each results in each line item costing 5 USD instead. If you credit back one line item, the customer receives a 5 USD refund.
Discounts with a set amount work in a similar way. Applying a 10 USD discount to an invoice with 10 line items at 10 USD each results in each line item costing 9 USD instead. If you credit back a single item, the customer receives a 9 USD refund. However, this means that the original 10 USD discount ends up only being 9 USD. If you want to make sure the customer receives the full 10 USD discount, you can add a custom line item for 1 USD in the credit note to credit back the single item.
Voiding credit notes
You can only void a credit note on open invoices. Voiding a credit note reverses its adjustment, effectively restoring the amount due on the invoice to its pre-credit-note amount.