Bank Decline Codes

    Understand what decline codes mean and how you can resolve them when a charge is declined.

    If a bank or card issuer declines a payment, they may provide a reason through the use of a decline code. Below is a list of some possible decline codes that can be returned, along with suggestions for next steps to take to try and complete the payment.

    Decline Code Description Next Steps
    approve_with_id The payment cannot be authorized. The payment should be attempted again. If it still cannot be processed, the customer needs to contact their bank.
    call_issuer The card has been declined for an unknown reason. The customer needs to contact their bank for more information.
    card_not_supported The card does not support this type of purchase. The customer needs to contact their bank to make sure their card can be used to make this type of purchase.
    card_velocity_exceeded The customer has exceeded the balance or credit limit available on their card. The customer should contact their bank for more information.
    currency_not_supported The card does not support the specified currency. The customer needs check with the issuer that the card can be used for the type of currency specified.
    do_not_honor The card has been declined for an unknown reason. The customer needs to contact their bank for more information.
    do_not_try_again The card has been declined for an unknown reason. The customer should contact their bank for more information.
    duplicate_transaction A transaction with identical amount and credit card information was submitted very recently. Check to see if a recent payment already exists.
    expired_card The card has expired. The customer should use another card.
    fraudulent The payment has been declined as Stripe suspects it is fraudulent. Do not report more detailed information to your customer. Instead, present as you would the generic_decline described below.
    generic_decline The card has been declined for an unknown reason. The customer needs to contact their bank for more information.
    incorrect_number The card number is incorrect. The customer should try again using the correct card number.
    incorrect_cvc The CVC number is incorrect. The customer should try again using the correct CVC.
    incorrect_pin The PIN entered is incorrect. This decline code only applies to payments made with a card reader. The customer should try again using the correct PIN.
    incorrect_zip The ZIP/postal code is incorrect. The customer should try again using the correct billing ZIP/postal code.
    insufficient_funds The card has insufficient funds to complete the purchase. The customer should use an alternative payment method.
    invalid_account The card, or account the card is connected to, is invalid. The customer needs to contact their bank to check that the card is working correctly.
    invalid_amount The payment amount is invalid, or exceeds the amount that is allowed. If the amount appears to be correct, the customer needs to check with their bank that they can make purchases of that amount.
    invalid_cvc The CVC number is incorrect. The customer should try again using the correct CVC.
    invalid_expiry_year The expiration year invalid. The customer should try again using the correct expiration date.
    invalid_number The card number is incorrect. The customer should try again using the correct card number.
    invalid_pin The PIN entered is incorrect. This decline code only applies to payments made with a card reader. The customer should try again using the correct PIN.
    issuer_not_available The card issuer could not be reached, so the payment could not be authorized. The payment should be attempted again. If it still cannot be processed, the customer needs to contact their bank.
    lost_card The payment has been declined because the card is reported lost. The specific reason for the decline should not be reported to the customer. Instead, it needs to be presented as a generic decline.
    new_account_information_available The card, or account the card is connected to, is invalid. The customer needs to contact their bank for more information.
    no_action_taken The card has been declined for an unknown reason. The customer should contact their bank for more information.
    not_permitted The payment is not permitted. The customer needs to contact their bank for more information.
    pickup_card The card cannot be used to make this payment (it is possible it has been reported lost or stolen). The customer needs to contact their bank for more information.
    pin_try_exceeded The allowable number of PIN tries has been exceeded. The customer must use another card or method of payment.
    processing_error An error occurred while processing the card. The payment should be attempted again. If it still cannot be processed, try again later.
    reenter_transaction The payment could not be processed by the issuer for an unknown reason. The payment should be attempted again. If it still cannot be processed, the customer needs to contact their bank.
    restricted_card The card cannot be used to make this payment (it is possible it has been reported lost or stolen). The customer needs to contact their bank for more information.
    revocation_of_all_authorizations The card has been declined for an unknown reason. The customer should contact their bank for more information.
    revocation_of_authorization The card has been declined for an unknown reason. The customer should contact their bank for more information.
    security_violation The card has been declined for an unknown reason. The customer needs to contact their bank for more information.
    service_not_allowed The card has been declined for an unknown reason. The customer should contact their bank for more information.
    stolen_card The payment has been declined because the card is reported stolen. The specific reason for the decline should not be reported to the customer. Instead, it needs to be presented as a generic decline.
    stop_payment_order The card has been declined for an unknown reason. The customer should contact their bank for more information.
    testmode_decline A Stripe test card number was used. A genuine card must be used to make a payment.
    transaction_not_allowed The card has been declined for an unknown reason. The customer needs to contact their bank for more information.
    try_again_later The card has been declined for an unknown reason. Ask the customer to attempt the payment again. If subsequent payments are declined, the customer should contact their bank for more information.
    withdrawal_count_limit_exceeded The customer has exceeded the balance or credit limit available on their card. The customer should use an alternative payment method.